refund policy

We want you to feel confident shopping with Altivra. If there’s an issue with your order, we’re here to help.

Returns

Due to the nature of ingestible products, we are unable to accept returns on opened products.

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery and we will make it right.

Refunds

If approved, refunds will be issued to the original payment method. Processing times may vary depending on your bank/payment provider.

Order Issues

To request help with an order, email us at:
altivracustomerservice1@gmail.com
Please include your order number and a photo (if applicable).

Non-Returnable Items

• Opened or used products

• Items marked final sale